Cancellations and Refunds Policy
Thank you for choosing gurpreetsingh.co.in to advance your digital marketing skills. This page outlines our general policy regarding cancellations and refunds for our courses and services. We aim to ensure that your experience with us is positive, and we understand that situations may arise where you need to cancel your enrollment or request a refund. Please read the following terms carefully.
1. General Policy Overview
We offer a variety of digital marketing courses, and our cancellation and refund policies vary depending on the type of service you have signed up for. By using our services or enrolling in a course, you agree to our terms and conditions as outlined below.
2. Course Access and Subscriptions
We offer a range of options for accessing our courses, including single-course enrollments, membership-based access, or free trials. Your cancellation or refund eligibility depends on the specific service you are subscribed to.
• Free Trials: If you are enrolled in a free trial period, you may cancel at any time during the trial. No charges will be made if the trial is canceled before the trial period ends. If you do not cancel before the end of the trial, you will automatically be billed for the next subscription period.
• Subscription-Based Access: If you are subscribed to a recurring membership or course package, you can cancel at any time before the next billing cycle begins. Once canceled, you will no longer be billed for future periods, but you will retain access to the courses until the end of the current billing cycle.
3. Refund Eligibility
Refunds are available under the following conditions:
• 30-Day Satisfaction Guarantee: If you are not satisfied with the content or experience of our course, you can request a refund within 30 days of enrolling. Refund requests after 30 days will not be accepted, unless there are exceptional circumstances.
• No Access to Course Content: If you have not accessed or engaged with any course content (e.g., watching videos, downloading materials), you are eligible for a refund. If you've started consuming the content, refunds may not be granted unless exceptional circumstances apply.
• Course Cancellations: In the unlikely event that we cancel or reschedule a course, you will be notified, and we will provide options for a refund or credit toward future courses.
4. How to Cancel or Request a Refund
If you wish to cancel your course enrollment or request a refund, please follow these steps:
1. Contact Us: Send an email to gurpreetsingh@live.in with the subject "Cancellation or Refund Request" and include:
o Your full name
o Email address or account information
o The name of the course or service
o The reason for your cancellation or refund request
2. Refund Processing: If your refund request is approved, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of enrollment, if applicable.
5. Refunds Not Available
Refunds will not be issued under the following circumstances:
• If you have accessed or completed a significant portion of the course materials (for example, viewed a substantial number of lessons or downloaded multiple resources).
• If you fail to follow the cancellation request process outlined in this policy.
• If you have violated our Terms of Service, including sharing or distributing course materials without permission.
6. Changes to Courses or Services
We reserve the right to modify, update, or discontinue any course or service at any time. In the case of significant changes to a course you are enrolled in, we will notify you and offer you an option to either continue with the new changes or request a refund.
7. Transfer Policy
Currently, we do not offer transfers between courses or memberships. If you wish to switch to a different course, you will need to cancel your current course (if eligible for a refund) and sign up for the new course.
8. Contact Us
If you have any questions or concerns about cancellations or refunds, please contact us at:
gurpreetsingh@live.in
